LOUNGE & LINGER LTD – TERMS & CONDITIONS OF HIRE
1. Parties and Agreement
By proceeding with payment of an invoice or deposit, the client (“Hiree”) agrees to be bound by the terms set out herein by Lounge & Linger Ltd (“Hirer”) This agreement governs the hire of furniture and related goods for the agreed hire period.
2. Definitions
– Hiree: The individual or entity hiring items from Lounge & Linger Ltd.
– Hirer: Lounge & Linger Ltd. Goods: All items listed in the quotation/invoice and provided by the
– Hirer. Event: The occasion for which the Goods are hired.
3. Hire Period and Use
– Standard hire period is 24 hours unless otherwise agreed in writing.
– Any extension must be pre-agreed in writing and may incur additional charges.
– Goods must only be used for their intended purposes and not modified, sublet, or rehired to third parties.
– All Goods remain the property of the Hirer at all times.
4. Bookings, Deposits & Payments
– A 50% deposit is required to secure the booking.
– A quotation does not constitute a booking.
– Full payment is due no later than 14 days prior to delivery.
– Payment methods accepted: BACS, credit card, debit card.
– No cash or cheque payments.
– Lounge & Linger Ltd reserves the right to delay delivery until full payment is cleared.
5. Cancellations
– Standard cancellations require at least 5 working days’ notice.
– Deposits are non-refundable.
– COVID-related cancellations due to government restrictions are subject to a 25% non-refundable fee, covering administrative costs.
– Deposits may be transferred to a future booking at the Hirer’s discretion.
6. Amendments to Bookings
– All requests to amend bookings (including changes to hire items, quantities, dates, delivery or collection times, or venue location) must be submitted in writing and are subject to availability and Lounge & Linger Ltd’s discretion.
– Minor amendments may be accommodated free of charge up to 5 working days prior to the delivery date. Amendments made within 5 working days of the delivery date may incur administrative fees or late amendment charges.
– Substitutions of similar value may be possible where original items are unavailable, but cannot be guaranteed.
– No amendments will be accepted less than 48 hours before delivery.
– Reductions in quantities or items close to the event may not result in a refund.
– Increases to orders will require prompt payment of the additional balance before delivery.
– Lounge & Linger Ltd reserves the right to refuse amendments that would compromise logistical planning or availability.
7. Delivery & Collection
– Delivery and collection charges are based on location, timing, access, crew required, and vehicle needs.
– Standard delivery is to ground floor level unless otherwise stated.
– Difficult or restricted access (e.g. stairs, lack of lift, long carry distances) must be disclosed in advance and may incur additional access charges.
– Deliveries to venues within ULEZ and/or Congestion Charge (CC) zones incur a fixed fee of £30 per day, which will be added to the invoice unless the client can provide suitable alternative arrangements.
– Out-of-hours services (between 12am–7am), additional vans, or crew will be charged accordingly.
– Hiree must ensure an authorised representative is present to receive and sign off the Goods.
– If no representative is present, Lounge & Linger reserves the right to photograph delivered items as proof of condition and delivery.
8. Parking, Delays & Penalties
– The Hiree is responsible for ensuring suitable legal parking and access at the venue.
– If no legal parking is available (e.g., in central London or busy roads), the Hirer reserves the right to park as reasonably close as possible to complete the delivery/collection.
– Any parking fines or penalties incurred as a result will be invoiced to the Hiree. If delivery or collection is delayed by more than 15 minutes due to venue access, the Hiree may be charged at £60 per hour or part thereof.
9. Dry Hire
– Where the Hiree collects Goods directly (dry hire), a handover fee will apply.
– The Hiree is responsible for safely loading, securing, and returning Goods.
– Any discrepancies must be reported upon collection or immediately upon return.
10. Condition of Goods & Damages
– All items are hired in good working condition.
– The Hiree is responsible for ensuring safe use throughout the hire period.
– The Hiree will be invoiced for:
– Damaged or missing items at 5x the hire price
– Missing packaging or boxes at 30% of the hire item’s cost
– Lounge & Linger Ltd offers a Vintage & Signature Collection; many pieces are unique, and natural variations in material, finish, or wear are part of their character. Photos on our website or social media represent these reasonably.
– Goods must be returned in the condition they were supplied. Cleaning fees may apply for soiled items.
11. Substitutions & Availability
– Lounge & Linger Ltd reserves the right to substitute any unavailable item with a similar product of equal quality.
– If no suitable replacement can be agreed, the Hiree will receive a full refund for the item(s) affected.
12. International Hire
– Hire outside the UK is by prior agreement only and subject to a custom deposit.
– Any electrical items hired are for display only and not to be connected or used functionally.
13. Liability and Indemnity
– The Hiree is fully responsible for the Goods from the point of delivery/collection until return.
– The Hiree agrees to indemnify the Hirer against all losses, claims, damages, or legal costs arising from misuse or negligence during the hire period, including damages caused by the Hiree’s employees, agents, or guests.
– Lounge & Linger Ltd is not liable for any indirect or consequential losses, loss of profits, or third-party claims. Total liability of Lounge & Linger Ltd under this agreement is capped at twice the total invoice amount.
14. Force Majeure
– Lounge & Linger Ltd is not liable for delays or non-performance due to events beyond our control (e.g. extreme weather, road closures, vehicle breakdown, or strikes).
– In the rare event we are unable to deliver, the Hiree will receive a full refund for the undelivered items, but Lounge & Linger shall not be liable for any associated costs or losses incurred by the Hiree.
15. Plans, Design & CAD Services
– Moodboards, CADs, and layout designs are available on request and charged separately.
– Charges will be quoted before work begins and are non-refundable once design services commence.
16. Invoices & Communication
– Invoices are sent to the billing contact by email unless otherwise requested.
– We reserve the right to verify card payments by requesting ID and a matching signature from the cardholder before delivery.
– Any overdue payments may incur late fees and recovery costs, including legal and enforcement action.
17. Photography & Promotional Use
– Lounge & Linger Ltd reserves the right to photograph furniture setups at events or installations for marketing and promotional purposes, including use on social media, website, or printed materials.
– If the Hiree or client wishes to restrict photography for privacy, confidentiality, or branding reasons, this must be requested in writing prior to the event.
18. VAT
– All quoted prices are exclusive of VAT. VAT at 20% will be added to all invoices